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We’re here to help 

This Frequently Asked Questions (FAQ) page has been curated to provide you with all the essential details for an engaging and informative visit to our Museum. If you have a question which isn’t answered below then get in touch.

How can I collect my tickets?  

To ensure entry as we have a limited capacity at any given time, we highly advise pre-ordering tickets online. You can easily present these tickets on your mobile device or print them out at home before your visit. This way, you can secure your spot and enjoy a hassle-free experience at our venue.

Can I buy tickets on the door?  

While a limited number of tickets may be available for purchase at the door, we strongly advise pre-ordering tickets online for a smoother and more convenient experience. By securing your tickets in advance, you can guarantee entry and avoid any potential disappointment due to limited availability. Book your tickets online today.

Are there any concessions? 

Certainly! Concessions are available for specific groups, including old age pensioners (OAPs), students, Blue Light Card (BLC) holders and Defence Privilege Card holders. . Please note that the BLC discount is applicable to the cardholder only, and it is essential to present the card upon entry to avail the discount. For more information visit our Opening Times & Ticket Prices webpage.

Why do we have to pay for tickets to a Police Museum?  

The West Midlands Police Museum operates as a not-for-profit organisation, and the revenue generated from ticket sales, merchandise, special events, and donations is crucial in covering the ongoing operational expenses of the site and preserving the valuable collections it houses. Your support through ticket purchases contributes directly to the sustainability and maintenance of this historical institution. Find out more information on how your donation helps support the Museum via our Support webpage.

Can I make a group booking?  

Certainly! You can indeed make a group booking. For more information and details on how to proceed with group bookings, kindly visit our dedicated Group Bookings webpage. 

Will I have to queue to get into the museum?  

When booking your tickets, we’ll request you to choose a specific time slot for your visit and kindly arrive no earlier than 15 minutes before your scheduled entry time. In some instances, we might need to organise a queue outside to ensure a safe and smooth admission process for all visitors within their designated time slots.

What happens if I miss my time slot?  

If visitors arrive after their ticket time slot has closed, we reserve the right to decline entry. However, we may consider transferring your ticket to a later time slot, depending on availability. For more detailed information, please refer to our Booking Terms and Conditions.

How long will I have to visit the museum?  

Each visitor’s experience is unique, but we suggest allocating up to three hours for your visit. The diverse offerings and engaging exhibits make it worthwhile to spend ample time exploring and enjoying the museum to the fullest.

Do you have a cloakroom?  

Regrettably, due to the museum’s location within a former Victorian lock-up, space is limited, and we have utilised every available area to showcase an abundance of history and nostalgia. Consequently, we do not have the capacity to provide a cloakroom. However, visitors are welcome to leave pushchairs in the admissions area for their convenience.

Is there a dress code?  

While there is no strict dress code, please bear in mind that the West Midlands Police Museum retains several original Victorian features, such as cast-iron staircases and walkways. As a precaution, we advise against wearing stiletto heels to ensure safety and protect the historical flooring. Additionally, we recommend visitors consider wearing trousers or similar clothing for a comfortable and enjoyable experience during their visit.

Can I smoke or vape anywhere on the museum site?  

The museum does not have any outdoor areas available. Therefore, we kindly request that individuals who wish to smoke, vape, or use e-cigarettes do so outside the front of the building, away from the entrance. This measure ensures that it does not interfere with visitors arriving or departing from the premises. Your cooperation is greatly appreciated.

Are there baby-changing facilities?  

Yes, on the ground floor, there is an accessible toilet equipped with baby-changing facilities for your convenience.

Are there breast-feeding or bottle-warming facilities?  

Although we do not have dedicated breast-feeding facilities, nursing mothers are more than welcome to breastfeed their babies within the Museum premises. However, we regret that we are unable to provide facilities to heat baby bottles. Your understanding is greatly appreciated, and we strive to ensure all visitors feel comfortable during their visit.

Can children visit unaccompanied?  

Children under the age of 16 must be accompanied by an adult during their visit to the Museum. We do not admit unaccompanied minors for their safety and well-being. 

Can I take photographs in the museum?  

Certainly! You are welcome to take photographs in the Museum for personal use. However, please note that professional audio or video recording is strictly prohibited at the West Midlands Police Museum without prior written agreement. We appreciate your understanding and cooperation in adhering to these guidelines.

Is there parking at the Museum?  

Parking facilities are not available at the museum itself. However, there are pay-and-display car parks conveniently located nearby. For more information on parking options and directions, please refer to our How to Find Us webpage

Is food and drink available?  

For your refreshment, we offer a variety of hot and cold drinks available for purchase. Additionally, we have a selection of snacks, including chocolate bars and crisps, to satisfy your cravings during your visit.   

How can I provide feedback about my visit?  

If you have any complaints or suggestions regarding your visit, please feel free to share them with one of our team members while you are on site.

Alternatively, you can contact us directly, and we will do our utmost to assist and address any concerns you may have. We can be contacted via email at Your feedback is important to us, and we strive to ensure a positive experience for all our visitors.