We’re here to help
If you have a question which isn’t answered below then get in touch.
How can I collect my tickets?
We recommend pre-ordering tickets online to ensure entry as there’s a limit to how many people we can admit at any one time. Tickets can then be shown on your mobile or printed out at home prior to your visit.
Can I buy tickets on the door?
There may be a small number of tickets to buy on the door but we recommend pre-ordering tickets online.
Are there any concessions?
Yes, for old age pensioners (OAPs), students and Blue Light Card (BLC) holders. BLC discount is for the cardholder only and the card must be shown on entry.
Why do we have to pay for tickets to a Police Museum?
The museum is a not-for-profit organisation and money raised through ticket sales, merchandise, special events and donations helps with the ongoing running costs of the site and the collections held there.
Can I make a group booking?
Yes. Please have a look on our group bookings page for more details.
Will I have to queue to get into the museum?
When you book tickets, we’ll ask you to select a time slot for your visit and ask you to arrive no more than 15 minutes before the start of your booking. On occasions, we may ask you to queue outside so that we can safely admit everyone within their allotted times.
What happens if I miss my time slot?
We reserve the right to refuse entry to any visitors arriving after their ticket time slot has closed. We may be able to transfer your ticket to a later time slot but this is subject to availability. Please see our T&Cs for more information.
How long will I have to visit the museum?
Everyone’s visit is different but we recommend allowing up to three hours for the visit.
Do you have a cloakroom?
Unfortunately, the museum is located within a former Victorian lock-up and space is therefore at a premium. We’ve tried to cram as much history and nostalgia in as possible which means there’s no room for a cloakroom. Visitors can leave pushchairs in the admissions area.
Is there a dress code?
There’s no dress code but West Midlands Police Museum retains many of its original Victorian features, including the cast iron staircases and walkways. We would advise against wearing stiletto heels and would recommend that visitors consider wearing trousers or similar clothing.
Can I smoke or vape anywhere on the museum site?
There are no outside spaces within the museum so we ask those who want to smoke or vape/use e-cigarettes to do so outside the front of the building, away from our entrance so not to impact visitors coming from and going to the entrance.
Are there baby-changing facilities?
There’s an accessible toilet on the ground floor which has baby-changing facilities.
Are there breast-feeding or bottle-warming facilities?
We don’t have specific breast-feeding facilities but nursing mums are welcome to feed their babies within the Museum. Unfortunately, we’re unable to heat babies bottles.
Can children visit unaccompanied?
We don’t admit anyone under the age of 16 without an adult.
Can I take photographs in the museum?
Photography is permitted for personal use only. No professional audio or video recording can take place at West Midlands Police Museum without prior written agreement.
Is there parking at the Museum?
There is no parking at the museum but there are pay-and-display car parks nearby. See our how to find us page for details.
Is food and drink available?
We have hot and cold drinks for sale, as well as a selection of snacks including chocolate bars and crisps.
How can I provide feedback about my visit?
If you enjoyed your visit, please feel free to tell us by sharing comments and photos on our social media sites.
If you have a complaint or any suggestions about your visit, please tell one our team while you are on site, or contact us and we’ll do our best to help.